📅 Cancellations & No‑Shows

• Please give 48 hours’ notice if you need to cancel or reschedule.
• Less than 48 hours’ notice = full service fee charged.
• No‑shows will be charged in full before we can rebook you.

⏰ Late Drop‑Off

• We work one dog at a time — if you’re late, it can throw out the whole day.
• Arriving more than 15 minutes late may mean we can’t complete the full groom.
• If we can still fit you in, a $20 late start fee applies.

🚗 Late Pick‑Up

• We’ll text you when your dog is ready. Please collect within 15 minutes.
• More than 30 minutes late = $20 “staycation” fee.
• This keeps our schedule running smoothly and your dog comfortable.

✂️ Matting Fees

• Minor Matting – $25 for up to 15 minutes (small, localised tangles).
• Major Matting – $50 for up to 30 minutes (widespread or tight mats).
• If your dog is continually matted, we may remove you from our client list.
• Severe matting may require a shorter clip for your dog’s comfort.

🐾 Behaviour

• We’ll do everything we can to complete the groom, but if your dog becomes too stressed or reactive, we may only be able to do a partial groom or nail clip.
• The full grooming fee still applies even if the groom is incomplete.

👵 Senior Dogs

• Older dogs sometimes need extra time — they may be less tolerant, or drying may need to be slower for comfort.
• If this happens, an additional fee may apply to cover the extra time and care.

📸 Photos & Social Media

• We sometimes take before/after photos or videos of your dog for our records or social media.
• By booking, you consent to us using these images unless you tell us otherwise before the appointment.

💳 Payment Terms

• All fees are payable at the time of collection.
• We accept cash and Square payments.
• Unpaid accounts must be settled before future bookings can be accepted.

🧼 Coat & Skin Condition

• We are not responsible for pre‑existing skin conditions, irritations, or injuries that may be uncovered during grooming.
• If we discover anything concerning (lumps, sores, parasites), we will let you know immediately and may recommend a vet check.

🚫 Parasites

• If fleas or ticks are found, we may stop the groom and ask you to reschedule after treatment.

⚠️ Emergency Care

• In the unlikely event of an emergency, we will seek immediate veterinary care for your dog.
• You agree to cover any associated costs, unless the cause is the fault of Dashing Hounds.

🛑 Refusal of Service

• We reserve the right to refuse or stop a groom if it is unsafe for your dog or our staff.
• This includes extreme matting, aggressive behaviour, or health concerns.

By booking with us, you agree to these terms.